Stonetrader.co.uk is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Unit 1, Castletown Estate
Armley Road Link
Phone: 0800 783 3183
Fax: 01132 444787
Email: [email protected]
VAT Registration Number 772 8625 94
Making a purchase could not be simpler. Just browse our store, and add any items that you wish to buy into the shopping Basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we require to be able to complete the order.
We accept credit card payment. Unfortunately we do not except orders from outside the United Kingdom. We accept Visa and MasterCard. You may send your credit card information via phone, fax and mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All orders will be delivered within 5 working days of ordering. If you have submitted a special instruction or prefferred delivery date, please note that we cannot guarantee that the instruction will be carried out, although we will do our up most to ensure you delivery arrives when requested.
We will normally send your order to you in 5 business days.
If the item you order is not in stock, we will place the item on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 28 day no quibble guarantee. Please note that due to the nature of natural products no guarantee can be made against shade variation or crazing. Please check all tiles before fixing as no claim can be afterwards. Any breakages or shortages must be notified, by e-mail, within 48 hours of signature of the goods.
We do recommend that contractors are not booked in to carry out works until all tiles have been received and checked to ensure they are in good order.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 783 3183 (International +44 800783 3183) or fax us on 01132 444787 or write to us at Unit 1, Castletown Link, Armley Road Link, Leeds, LS12 2DR
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All pictures on the stonetrader.co.uk site are protected by copyright. All images on the site are not allowed to be used without the permission of stonetrader.co.uk.