The cards we accept are listed at the bottom of the 'basket' page. We currently accept MasterCard and Visa debit & credit cards (including Visa Electron), as well as Delta, Maestro & Solo debit cards.
Yes, a sales receipt is enclosed with all orders prior to shipping.
The stonetrader site doesn't take or store any payment information from our customers this is done by our Payment service provider PayPal. Information that we do take are all stored in a database protected by 2 layers of logins encrypted through SSL. All passwords are encrypted and salted
Yes, we currently have all available products available to buy online through the site
You can either contact us via phone on 0113 231 1572 or email [email protected]
Grading of natural stone products is quantified on the density and colouration of the stone. Premium grade is consistant in colour with very few caverties which require filling during the production process.
Yes, you can return leftover products you do not require for refund within 28 days of delivery.
Next day goods - If you have ordered products for 'Next day delivery' then you will receive email confirmation that the order has been dispatched. You will not be contacted by telephone prior to delivery unless specified in the comments box during the checkout process.
Standard delivery - Orders which have been placed on our 'Standard delivery' will receive an email confirmation that the order has been dispatched. A further email will then be sent with a delivery date. If you wish to change this date/ day please Contact Us prior to the delivery date.
Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.
Online orders can be delivered to an alternative, this needs to be specified during the checkout process.
Telephone orders can be delivered to an alternative address upon passing the relevant security checks
Yes, all our prices on the site include VAT at the standard rate of 20%
You can either contact us via phone on 0113 231 1572 via email [email protected]